Refund/Return Policy

Refunds / Returns (Within 30 days only) - 

For change of mind returns and all refunds, the customer is responsible for covering the cost of shipping back to us. If the item is not received by our return facility, then unfortunately we are not able to process refunds. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Following the receipt of your item at our return facility, we will notify you of your refund.  If it is approved, then your refund will be processed through your original method of payment. The funds typically take 2-10 business days to process depending on the payment method used and card issuer. If more than 15 business days have passed since we’ve approved your return, please contact us at lovelykaystore@gmail.com.

To start a return, you can contact us at lovelykaystore@gmail.com. Please note that returns will need to be sent to the following address: 2500 Boardwalk St. Suite 108 Norman, Ok 73069

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lovelykaystore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you require a replacement due to manufacturing error/ damage and can provide proof, please contact us within 3 days of item being delivered. We will gladly replace any damaged item free of charge. After the 3-day period, any damaged is deemed to be caused by the customer and is not considered a manufacturing error. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products such as special orders or personalized items.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on markdown items or gift cards.

CANCELLATIONS:

Orders must be cancelled strictly within 1 hour of being placed for a full refund to be processed. After this, there is a possibility the order has been dispatched and therefore cannot be cancelled / refunded. Please contact us if you have any queries regarding cancellations.

 Late items:

For delays in shipping due to unforeseen circumstances e.g. COVID-19 delays, shipping facility delays, holiday seasons, natural disasters etc. we won't be able to cancel and refund your order until the parcel has been returned to sender. However, after 30 days if for some reason your parcel has not been delivered or is lost, we will happily cancel and refund your order. 

Missing package (in transit):

On the rare occasion that your item goes missing or shows up late (i.e. more than 5 weeks have passed) please.  If it has been lost in transit, we will ship you a new one immediately! We pride ourselves on customer service and will reply in a timely fashion to resolve any issues ASAP. 

Lost/ stolen package:

Lovely Kay Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you and file with local police if you suspect it is in fact stolen. If you have any further questions on how to do this, please reach out to our customer support team.